Terms & Conditions
Terms & Conditions
Last updated: 12 June 2025
Overview
Saffafa is an interior lifestyle brand based in the UAE, offering a curated selection of home décor, furniture, and accessories. All sales, deliveries, and services are subject to the following terms, which form the basis of every transaction made through our online store.
Orders & Contract Formation
All orders placed on www.saffafa.ae are considered purchase offers and are subject to acceptance and confirmation. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing or product description, or issues related to payment.
Product Information
We make every effort to ensure that product images, descriptions, and specifications on our site are accurate. However, variations in color, size, and finish may occur due to screen settings or manufacturing processes. We encourage customers to verify dimensions and details before purchasing.
Pricing & Payment
All prices listed are in AED (UAE Dirham) and include VAT where applicable. Payment must be completed online at the time of order using approved payment gateways. We do not store payment information on our servers.
Shipping & Delivery
We offer delivery services across the UAE and to selected international destinations. Delivery times are estimated and may vary depending on location and courier availability. Saffafa is not responsible for delays caused by customs, natural events, or third-party logistics.
Delivery charges will be calculated and displayed during the checkout process.
Return & Exchange Policy
If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving the product, provided:
The item is unused and in original condition.
It is returned with all packaging, tags, and proof of purchase.
Custom orders, clearance, or discounted items are non-refundable.
To initiate a return, please contact our customer support. Approved returns will be refunded via the original payment method, excluding delivery fees.
Cancellations
Orders may be canceled within 24 hours of placement if they have not yet been shipped. Once shipped, the standard return policy applies. Custom or made-to-order items cannot be canceled once production has started.
Intellectual Property
All content on this site, including but not limited to text, images, graphics, logos, and designs, is the intellectual property of Saffafa. Any unauthorized use, copying, or distribution is prohibited without our written consent.
Limitation of Liability
Saffafa will not be liable for any indirect, incidental, or consequential damages arising from the use of this website, products, or services. Our total liability shall not exceed the value of the product purchased.
Privacy Policy
Your privacy is important to us. Please refer to our [Privacy Policy] for detailed information on how we collect, store, and use your personal data in compliance with UAE law and international standards.
Changes to Terms
Saffafa reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. We recommend checking this page periodically to stay informed.
Governing Law
These Terms and all related matters are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sharjah, UAE.
Contact
For any inquiries related to these Terms, please contact:
Saffafa Support Team
Email:
Phone: +971-XXX-XXXX
Sharjah, United Arab Emirates
